The Change Password screen lets you change your AT&T BusinessDirect user password. You may change your password as often as you wish, but you must change it at least every 180 days. Depending on the reason for the display of the Change Password screen, you may see some additional help text concerning the Password Change.

To change your password, complete or confirm the following fields:

• User Login: Pre-populated read-only field displaying your AT&T BusinessDirect login.

• Old Password: Enter your current AT&T BusinessDirect user password. This field is an 8- to 16-character alphanumeric field.

• Enter New Password: Enter your desired new AT&T BusinessDirect user password. This field is an 8- to 16-character alphanumeric field and must meet the following requirements:

• Consist of a minimum of 8 but no more than 16 characters
• Contain at least 2 alphabetic characters
• Contain at least 2 numbers (0-9)
• Optionally have one of the following special characters:
  ~ ` ! @ # $ % ^ & * ( ) _ - + = , . / \ { } [ ] < > ? " ' ; :

  NOTE: Although it is not required, adding the special character is highly recommended as it adds an extra level of security.

• Cannot be the same as the Login ID
• At least three characters must be different from the old password
• Cannot be a reverse of the old password
• May not be the same as your User Login nor include your User Login
• Changing the case of an alphabetic character by position will not qualify as a change




• Confirm New Password: lets you re-enter your desired new password. This field is an 8- to 16-character alphanumeric field.

Use the button at the bottom of the screen to:

• Save Changes and save your new password to the data base. You will either see a pop-up message confirming the new password, or an error message specifying why the new password was not accepted.

CHAT LIVE (AT&T BusinessDirections^SM)

If you need help or if you have questions using AT&T BusinessDirect, CHAT LIVE allows text communication between you and an AT&T BusinessDirect representative.

NOTE: AT&T BusinessDirect portal real-time assistance is available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time (ET). If you need assistance outside of these hours, click SEARCH to view the Frequently Asked Questions (FAQs) to help you find an answer to your inquiry.

Follow these steps to chat online with an AT&T BusinessDirect representative:

1. Click CHAT LIVE, or click anywhere in the AT&T BusinessDirections box. The Chat Window opens. Your First Name, Last Name, and Telephone may be prepopulated in the appropriate fields, and can be edited.

NOTE 1: You may be informed that an applet (a client-side program written in Java or JavaScript) needs to be installed to enable the chat.

NOTE 2: The fields with an asterisk ( * ), First Name and Topic, are mandatory.

2. Click the down-arrow in the drop-down list box and select the appropriate topic. Available topics are:
   • Bill Delivery Options
   • ID/Password
   • Managed Services
   • Pay Your Bills
   • Profile
   • Report a Trouble
   • Other (Choose Other if your topic does not appear in the list.)

3. Click Chat Live. The following message displays in the top text box: Please wait for an AT&T BusinessDirect representative to respond. When you connect to an AT&T BusinessDirect representative, the following message displays identifying the representative's name, asking how they can assist you: Hello, my name is (Representative's name), how may I help you today?

4. Enter your question in the lower text box, and click Send. Your text displays in the larger text box above, next to your name and under the AT&T BusinessDirect representative's response.
5. The following message displays to make you aware that you will be receiving a response shortly: BusinessDirect representative is typing a message. Continue with your online chat until you are satisfied with the answer(s) to your question(s).

   NOTE: During your session, the AT&T BusinessDirect representative may request co-browse, sometimes referred to as screen sharing, to assist you further. Co-browsing lets the representative view your screen to get a better understanding of your question. Your permission is needed to allow co-browsing. You can accept or refuse. The representative will do his/her best to assist you even if you do not wish to allow co-browse.

6. When finished with your online Chat, click Close to close the window and stop the Chat.

7. A window displays giving you the opportunity to request a copy of your chat session. Select Yes and enter your email address in the text box. A transcript of your session will be emailed to you (when you click Send). Also displayed in this window is a brief, optional survey requesting an assessment of your online chat experience.

8. Click Send.