This screen allows you to regain access to AT&T BusinessDirect and receive a temporary password when you are unable to remember your password and Security Question/Answer.

NOTE: If your login has been intentionally locked, you will not be able to create a new password using this procedure. Contact your Company Administrator for assistance.

1. To create a new password, you must enter all of the information in the following fields:
• User Login – is pre-populated and cannot be changed.



• First Name – is a mandatory alphanumeric field representing the user's first name.



• Last Name – is a mandatory alphanumeric field representing the user's last name.



• Email Address – is a mandatory alphanumeric field that represents the Electronic Mail identifier unique to a user.



• Zip Code – is a mandatory numeric field that is a United States system of postal codes consisting of five-digit or nine-digit numbers.
2. Click SAVE CHANGES when the information you entered is complete.

A message displays informing you that your temporary password will be sent to you via your AT&T BusinessDirect email address.

NOTE 1: You must change your temporary password within 4 hours, otherwise it will expire and you will need to obtain a temporary password again.

NOTE 2: Your new password:

• must be 8 to 16 characters in length
• must include at least 2 alpha characters (a to z)
• cannot be the same as your user login
• cannot include your user login

Or

Click CLEAR CHANGES to clear the fields and re-enter the information.

You have three attempts to create a new password. After the third unsuccessful attempt, a message displays informing you that your login ID will remain locked and to contact your Company Administrator for assistance.

CHAT LIVE (AT&T BusinessDirections^SM)

If you need help or if you have questions using AT&T BusinessDirect, CHAT LIVE allows text communication between you and an AT&T BusinessDirect representative.

NOTE: AT&T BusinessDirect portal real-time assistance is available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time (ET).

Follow these steps to chat online with an AT&T BusinessDirect representative:

1. Click CHAT LIVE, or click anywhere in the AT&T BusinessDirections box. The Chat Window opens. Your First Name, Last Name, and Telephone may be prepopulated in the appropriate fields, and can be edited.

NOTE 1: You may be informed that an applet (a client-side program written in Java or JavaScript) needs to be installed to enable the chat.

NOTE 2: The fields with an asterisk ( * ), First Name and Topic, are mandatory.

2. Click the down-arrow in the drop-down list box and select the appropriate topic. Available topics are:
   • Bill Delivery Options
   • ID/Password
   • Managed Services
   • Pay Your Bills
   • Profile
   • Report a Trouble
   • Other (Choose Other if your topic does not appear in the list.)

3. Click Chat Live. The following message displays in the top text box: Please wait for an AT&T BusinessDirect representative to respond. When you connect to an AT&T BusinessDirect representative, the following message displays identifying the representative's name, asking how they can assist you: Hello, my name is (Representative's name), how may I help you today?

4. Enter your question in the lower text box, and click Send. Your text displays in the larger text box above, next to your name and under the AT&T BusinessDirect representative's response.
5. The following message displays to make you aware that you will be receiving a response shortly: BusinessDirect representative is typing a message. Continue with your online chat until you are satisfied with the answer(s) to your question(s).

   NOTE: During your session, the AT&T BusinessDirect representative may request co-browse, sometimes referred to as screen sharing, to assist you further. Co-browsing lets the representative view your screen to get a better understanding of your question. Your permission is needed to allow co-browsing. You can accept or refuse. The representative will do his/her best to assist you even if you do not wish to allow co-browse.

6. When finished with your online Chat, click Close to close the window and stop the Chat.

7. A window displays giving you the opportunity to request a copy of your chat session. Select Yes and enter your email address in the text box. A transcript of your session will be emailed to you (when you click Send). Also displayed in this window is a brief, optional survey requesting an assessment of your online chat experience.

8. Click Send.