This screen allows you to unlock your AT&T BusinessDirect login, and receive a temporary password when you are unable to remember your Security Question and Answer.

NOTE: If your login has been intentionally locked, you will not be able to unlock your login using this procedure. Contact your Company Administrator for assistance.

1. To unlock your ID, you must enter your information in all of the following fields:
• User Login – is pre-populated and cannot be changed.



• First Name – is a mandatory alphanumeric field representing the user's first name.



• Last Name – is a mandatory alphanumeric field representing the user's last name.



• Email Address – is a mandatory alphanumeric field that represents the Electronic Mail identifier unique to a user.



• Zip Code – is a mandatory numeric field that is a United States system of postal codes consisting of five-digit or nine-digit numbers.
2. Click SAVE CHANGES when the information you entered is complete.

A message displays informing you that your temporary password will be sent to you via your AT&T BusinessDirect email address.

NOTE 1: You must change your temporary password within 4 hours, otherwise it will expire and you will need to obtain a temporary password again.

NOTE 2: Your new password:

• must be 8 to 16 characters in length
• must include at least 2 alpha characters (a to z)
• cannot be the same as your user login
• cannot include your user login

Or

Click CLEAR CHANGES to clear the fields and re-enter the information.

You have three attempts to unlock your login ID. After the third unsuccessful attempt, a message displays informing you that your login ID will remain locked and to contact your Company Administrator for assistance.