The Update Personal Profile screen allows you to view and or modify your own personal company user profile.

Bullet symbols followed by an asterisk (*) denote that the field is mandatory. The following list describes the fields on this screen:

• User Login 6- to 12-character field that represents a unique identifier for a user. Values are lowercase letters (a-z) and numbers (0-9).

• First Name * is a mandatory 50-character field representing the user's first name.



• Middle Name is a optional 50-character field representing the user's middle name.



• Last Name * is a mandatory 50-character field representing the user's last name.



• Preferred Name is an optional 50-character field representing the user's preferred name (nickname).



• Title is a optional field representing the user's professional title. Select a title from the drop-down box.



• Member of Company is an optional 50-character alphanumeric field representing the name of the user's company. This field is automatically pre-populated.



• Preferred Language is an optional field that allows BusinessDirect to present the homepage in a different language. All available languages will be displayed in the drop down box. Default is English.



• Acceptance of Terms and Conditions indicates whether the user has accepted the AT&T BusinessDirect terms and conditions of use.



• User Type * is a mandatory field that represents the type of user. Select a value from the drop-down box. Your ability to modify this field may be limited by your user permissions.



• Offer is a field that represents offer that have been specified for this user.



• Groups is a listing of the groups to which you belong.



• Assigned Company Assigned is a list of companies that a user can access.



• E-Mail Address * is a mandatory 100-character alphanumeric field that represents the Electronic Mail identifier unique to a user.



• Address Information format is a mandatory fields that indicates the format of the address information for USA or International styled addresses.



• USA Address fields:
• Address 1 * is a mandatory field (128 characters) specifying the user's postal street mailing address.
• Address 2 is a 128-character optional field that allows more space for long street addresses that do not fit in the Address 1 field.


• Room is an optional 50-character field representing the user's room number.
• Country * is a mandatory field that identifies the country. All available countries will be displayed in the drop down box.
• Country Sub-Division is an optional drop-down box that allows you to choose the State, Province, or County for the user if applicable.
• City/Location * is a mandatory field (a maximum of 50 characters) specifying the user's city or location.
• Zip Code * is a United States system of postal codes. The USPS standardized 9 digit zip code with a hyphen between the first 5 digit and the last 4 digits (example: 07748-1914). The first five digits are mandatory while the last four digits are optional.
• International Address fields:
• Address 1 * is a mandatory field (128 characters) specifying the user's postal street mailing address.
• Address 2 is a 128-character optional field that allows more space for long street addresses that do not fit in the Address 1 field.
• Room is an optional 50-character field representing the user's room number.
• Country * is a mandatory field that allows you to select the user's country from the drop-down box.
• Country Sub-Division is a drop-down box that allows you to choose the State, Province, or County for the user if applicable.
• If the selected country from the Country drop-down box (mentioned above) has Country Sub-Division data, choose the appropriate selection, from the drop-down box that is applicable to the country.
• If the selected country from the Country drop-down box (mentioned above) does not have Country Sub-Division data, the drop-down box is unavailable and Not Applicable displays.
• City/Town * is a mandatory field specifying the user's city or town.
• If the selected country from the Country drop-down box (mentioned above) has Country Sub-Division data,
enter the city or location (a maximum of 50 characters) in the text box.
• If the selected country from the Country drop-down box (mentioned above) does not have Country Sub-Division data, select the city or town from the drop-down box that is applicable to the country.
• Postal Code * is the postal code of the country. A maximum of 40 alphanumeric characters can be entered.
• Is Daylight Savings Time Observed? is an optional menu that allows the user to select Yes or No.



• Time Zone * is a mandatory menu that allows you to select the GMT (Greenwich Mean Time) zone for your area.

  NOTE 1: Greenwich, England is where the East meets the West at the Greenwich Meridian (0° Longitude). If you select GMT -06:00 Mexico from the drop down box, -06:00 means six hours earlier than the current time in Greenwich, England. Similarly, if you select GMT +08:00 Singapore from the drop down box, +08:00 means eight hours later than the current time in Greenwich, England.

  NOTE 2: The available GMT selections within the United States are:

  • GMT -10:00 U.S. Hawaiian Time
  • GMT -09:00 U.S. Alaska Time
  • GMT -08:00 Pacific Time
  • GMT -07:00 U.S. Mountain Time
  • GMT -07:00 U.S. Mountain Time (Arizona)
  • GMT -06:00 U.S. Central Time
  • GMT -05:00 U.S. Eastern Time
  • GMT -05:00 U.S. Eastern Time (Indiana)

• Contact Time (from) is an optional menu that allows the user to select a time interval that he/she will be available.



• Contact Time (to) is an optional menu that allows the user to select a time interval in which he/she will be available.



• Phone * is a mandatory 25-character field representing the user's phone number. Ten characters are reserved for (NPA) NXX-Line, Fifteen characters are reserved for extension and other special characters.
• Fax is an optional 25-character alphanumeric field representing the user's FAX number. Ten characters are reserved for (NPA) NXX-Line, 15 characters are reserved for extension and other special characters.



• Pager is an optional 40-character alphanumeric field representing the user's pager number. Ten characters are reserved for (NPA) NXX-Line, 30 characters are reserved for extension and other special characters.



• Cell Phone is an optional 25-character alphanumeric field representing the user's mobile phone number. Ten characters are reserved for (NPA) NXX-Line, 15 characters are reserved for extension and other special characters.



• Security Question is used to verify your identity and to reset your password. Change your security questions and answers as needed. Three questions and answers are displayed. The first Security Question is used by AT&T to authenticate your account. The second and third Security Questions are used to reset your password.

  NOTE: Be sure to remember the questions you choose to answer!

  • Authentication Security Question* is a mandatory drop-down box that contains pre-defined security questions. Select a security question from the drop-down box, then enter the answer in the Authentication Question Security Answer field. This question and answer is used by AT&T to authenticate your account.
  • Security Question1 * is a mandatory drop-down box that contains pre-defined security questions. Select a security question from the drop-down box, then enter the answer in the Security Answer 1 field. Security Question 1 and Security Question 2 are used to reset your password.
  • Security Question2 * is a mandatory field used to reset your password. This question is selected from the drop down menu. Your answer is displayed in the Security Answer 2 field. Security Question 1 and Security Question 2 must be answered correctly when resetting your password.
• Assign Lead Accounts lists any Lead Account Numbers assigned to the user's company. If no Lead Account Numbers have been assigned, only the table headings appear and the table is empty. Click the check box(es) for the Lead Account Numbers you want to assign for this user, and enter up to a 50-alphanumeric description (no semicolons permitted) for each Lead Account Number in the associated Description text box.



• Assigned Applications is a check-boxed list of applications available for access by the user. These are grouped by functional category. Check any applications in which you want the user to have access.

  Certain classes of users may not have access to certain applications. If a user is not permitted access to an application, the checkbox corresponding to that application will be unavailable.

  The following applications are assigned by default to all users:

  • Report & Message Center (Message Center)
  • Training (Background and Tutorials)

The following list describes the buttons at the bottom of this screen:

• Submit saves the modifications that you made to your profile.



• Clear Changes lets you clear the form and re-enter modifications to your profile.

CHAT LIVE (AT&T BusinessDirections^SM)

If you need help or if you have questions using AT&T BusinessDirect, CHAT LIVE allows text communication between you and an AT&T BusinessDirect representative.

NOTE: AT&T BusinessDirect portal real-time assistance is available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time (ET). If you need assistance outside of these hours, click SEARCH to view the Frequently Asked Questions (FAQs) to help you find an answer to your inquiry.

Follow these steps to chat online with an AT&T BusinessDirect representative:

1. Click CHAT LIVE, or click anywhere in the AT&T BusinessDirections box. The Chat Window opens. Your First Name, Last Name, and Telephone may be prepopulated in the appropriate fields, and can be edited.

NOTE 1: You may be informed that an applet (a client-side program written in Java or JavaScript) needs to be installed to enable the chat.

NOTE 2: The fields with an asterisk ( * ), First Name and Topic, are mandatory.

2. Click the down-arrow in the drop-down list box and select the appropriate topic. Available topics are:
   • Bill Delivery Options
   • ID/Password
   • Managed Services
   • Pay Your Bills
   • Profile
   • Report a Trouble
   • Other (Choose Other if your topic does not appear in the list.)

3. Click Chat Live. The following message displays in the top text box: Please wait for an AT&T BusinessDirect representative to respond. When you connect to an AT&T BusinessDirect representative, the following message displays identifying the representative's name, asking how they can assist you: Hello, my name is (Representative's name), how may I help you today?

4. Enter your question in the lower text box, and click Send. Your text displays in the larger text box above, next to your name and under the AT&T BusinessDirect representative's response.
5. The following message displays to make you aware that you will be receiving a response shortly: BusinessDirect representative is typing a message. Continue with your online chat until you are satisfied with the answer(s) to your question(s).

   NOTE: During your session, the AT&T BusinessDirect representative may request co-browse, sometimes referred to as screen sharing, to assist you further. Co-browsing lets the representative view your screen to get a better understanding of your question. Your permission is needed to allow co-browsing. You can accept or refuse. The representative will do his/her best to assist you even if you do not wish to allow co-browse.

6. When finished with your online Chat, click Close to close the window and stop the Chat.

7. A window displays giving you the opportunity to request a copy of your chat session. Select Yes and enter your email address in the text box. A transcript of your session will be emailed to you (when you click Send). Also displayed in this window is a brief, optional survey requesting an assessment of your online chat experience.

8. Click Send.