What is the AT&T BusinessDirect^sm Account Overview Summary?

The AT&T BusinessDirect Account Overview Summary provides you with an up-to-date view of your account status. For easy reference, the following information is displayed from your most current bill:

Bill Date
Previous Balance
Payments Received
Adjustments
Current Charges
Bill Amount Due
Payment Due Date

The Account Overview Summary also displays your Current Balance which will quickly tell you the amount of the payment which is due by the Payment Due Date. The Current Balance amount will include payments made to the account since your last bill was issued, even if the payment was not made online through AT&T BusinessDirect.

The one other piece of information displayed in the Account Overview Summary is the account Description which is an optional word or phrase chose by you when registering for your AT&T BusinessDirect account. Providing a description in your profile can serve as an easy identifier for your account number, especially if you are managing several AT&T billing accounts.

Below are some frequently asked questions about the Account Overview Summary.

1. My summary shows a Current Balance due. How can I make a payment?
2. If I make a payment online, how soon will it appear in my AT&T BusinessDirect Account Overview Summary?
3. Why does the Bill Amount Due differ from the Current Balance?
4. How can I see the details of my bill?
5. Why does my AT&T BusinessDirect Account Overview Summary show this month's summary of charges, but when I try to view my bill details, that bill is not available to me?
6. Only four of my account numbers appear in the drop down menu on the AT&T BusinessDirect Account Overview Summary. How can I view my additional accounts?
7. How do I register additional accounts for AT&T BusinessDirect?
8. What is the Description field?

More questions? A complete set of Frequently Asked Questions can be found on the AT&T BusinessDirect homepage by selecting the Site Support/Training link located on the top navigation bar.

1. Q - My summary shows a Current Balance due. How can I make a payment?

   A - It's easy and secure. Simply select the "Pay Now" button to make your payment online using a credit card or a bank debit.

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2. Q - If I make a payment online, how soon will it appear in my AT&T BusinessDirect Account Summary?

   A - The very next time you login to AT&T BusinessDirect, the Current Balance will be updated to reflect the online payment transaction. Payments made by mail or by using the Interactive Voice Response^* system may take several days to be posted to your account. You can find the toll free number to access the Interactive Voice Response system on the top right section of your AT&T bill.

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3. Q - Why does the Bill Amount Due differ from the Current Balance?

   A - The Current Balance reflects recent payments made to AT&T after the bill close date. This applies to all payments made electronically via AT&T BusinessDirect, by mail or by using the Interactive Voice Response system. You can find the toll free number to access the Interactive Voice Response system on the top right section of your AT&T bill.

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4. Q - How can I see the details of my bill?

   A - By selecting the "View Bill" button on the AT&T BusinessDirect Account Overview Summary, you will be able to see all the details of the current bill, as well as 12 months of previous bills online.

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5. Q - Why does my AT&T BusinessDirect Account Overview Summary show this month's summary of charges, but when I try to view my bill details, that bill is not available to me?

   A - The AT&T BusinessDirect Account Overview Summary will provide you with the most recent summary of your bill as soon as it has been created. There is a 24-48 hour delay from bill creation to the time the bill detail is available to you online via the View Bill button. If your most recent bill is not available online, please check again within 24 hours. If, after several days you still do not see your current month's bill, please call the Customer Care number located on the top right section of your AT&T bill.

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6. Q - Only four of my account numbers appear in the drop down menu on the AT&T BusinessDirect Account Overview Summary. How can I view my additional accounts?

   A - A maximum of four account numbers will appear in the drop down menu. If you have more than four accounts select Accessing Your Account under Inside Tools, located above the AT&T BusinessDirect Account Overview Summary to see the additional accounts..

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7. Q - How do I register additional accounts for AT&T BusinessDirect?

   A - To register additional accounts for AT&T BusinessDirect, select Edit Profile, found under the "Welcome" banner on the home page. This will take you to the Profile page. On the Profile page, select Manage Profile, and then select Add Additional Account Access.

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8. Q - What is the Description field?

   A - The Description field is an optional word or phrase, chosen by you when registering the account displayed in the drop down menu. The description serves as an easy identifier for the account number. To create or change a description, select Edit Profile, found under the "Welcome" banner on the home page. This will take you to the Profile page. On the Profile page, select Manage Profile, and then select Manage Account Information. Under Manage Account Information, you can Change Description.

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